UPDATED ON OCTOBER 2, 2024
Welcome to La Vie Mindful. This privacy policy and terms of use explain how we collect, use, and protect your personal data when you use our online store to purchase videos. We are committed to respecting your privacy and ensuring the security of your information.
Who We Are
Our website address is: https://laviemindful.com
Collection and Use of Personal Data
When you place an order on La Vie Mindful, we collect the personal data necessary to create your account and process your order, including your name, email address, and payment information. This data is used for the following purposes:
- Creating and managing your customer account.
- Processing your orders and delivering your purchases.
- Communicating with you about your orders and providing customer support.
Payment Processing
Les paiements sur notre site sont gérés par Stripe, un prestataire de paiement tiers. Stripe assure la sécurité de vos transactions grâce à des technologies avancées telles que le cryptage et la protection contre la fraude. Vous pouvez consulter la politique de confidentialité de Stripe ici : Politique de confidentialité Stripe. Nous ne stockons pas vos informations de carte bancaire sur notre site. Stripe gère toutes les données de paiement et assure la conformité avec les normes de sécurité PCI-DSS.
Store Hosting
Our online store is powered by WooCommerce, a widely used e-commerce platform that adheres to industry security standards. WooCommerce allows us to manage orders, customer accounts, and payments while ensuring the confidentiality of your personal information.
Data Security
We use standard security measures to protect your data, including an SSL certificate to secure data exchanges on our site and encryption of sensitive data by Stripe. However, we encourage you to remain vigilant when making online purchases and to keep your login details secure. It is your responsibility to ensure that your account information remains confidential.
Access to Data
The following individuals have access to your personal data:
- The store owner.
- Website administrators.
- Our virtual assistant, who helps manage orders, provide customer support, and communicate with users.
Cookies and Tracking
We use cookies to enhance your experience on our website and track your preferences. This includes using Google Analytics to analyze user behaviour and improve our services. You can configure your browser to refuse cookies, but this may affect your experience on our site.
Access to Purchases
The only way to access your purchases is by logging into your account at https://laviemindful.com/en/my-account/ (or in French at https://laviemindful.com/mon-compte/). It is your responsibility to keep your login credentials secure. If you have forgotten your password, click here to reset it: Reset my password.
Language Management
Our store is available in both French and English. We use WPML to manage the translation of the site, so you can browse and shop in your preferred language. Please note that La Vie Mindful videos are only available in the language indicated. Be sure to read the video description carefully.
Data Sharing
We do not share your data with third parties, except when necessary to process your order, such as payment processing with Stripe or order management via WooCommerce. If you request a password reset, your IP address will be included in the reset email.
User Rights
You have the right to request a copy of the personal data we hold about you and to request the deletion of this data. However, some data may be retained for legal, administrative, or security purposes for at least seven years.
Refund Requests and Customer Service
If you are not satisfied with your purchase or if you encounter any issues, please contact us using our contact form: Contact Form. We will process refund requests and respond as quickly as possible.
Data Retention
Your personal information related to your purchases and your customer account is retained as long as you have an active account on our site. If you wish to delete your account or modify your information, you can submit a request using our contact form: Contact Form.
Policy Changes
We reserve the right to modify this privacy policy at any time. Please review it regularly to stay informed of any updates.
By using our site and placing an order, you agree to the terms of this privacy policy and terms of use.
If you have any further questions, feel free to contact us via the Contact Form.